Last updated: 2026-08-10
Who handles your refund depends on where you bought Recipe Basket Pro or a video-credit pack, since each platform processes the payment itself; we never see your card details on any of them.
Apple handles all App Store refunds directly, under Apple's own policy. Request one at support.apple.com/en-us/118223 (sign in at reportaproblem.apple.com to submit it). We can't issue or expedite an App Store refund ourselves.
Google handles all Google Play refunds directly, under Google's own policy. See support.google.com/googleplay/answer/2479637 for eligibility, and support.google.com/googleplay/answer/15574897 to request one. We can't issue or expedite a Google Play refund ourselves.
Paddle.com Market Limited is the merchant of record for every purchase made on our web app, and handles billing and refunds for it under Paddle's own Buyer Terms. If a web purchase didn't work as expected, contact us first (below) and we'll help, or you can request a refund directly through the receipt email Paddle sent you at the time of purchase.
The free tier is free: nothing to refund. Video-import credit packs are consumed as used; if a purchase failed to grant credits due to a bug on our side, contact us and we'll make it right through the same platform you paid on.
Billing questions: productivitylabs.help@outlook.com